How our customers are protected?


Protected Trust Services helps both our costumer protection obligations and ensures we are compliant with the Package Travel Regulations. 

How Does PTS Protect Consumer Money?

  1. PTS offers all PTS member companies a trust account and insurance model which ensures all consumer money is fully protected
  2. PTS members are fully Package Travel Regulation Compliant
  3. All consumers can check PTS membership pre-booking. Simply contact PTS directly for peace of mind.
  4. If a consumer has any concerns about the allocation of their monies and the holiday supplied by a PTS member they can contact PTS directly.
  5. PTS is FCA registered to ensure trust and confidence when booking with any PTS member.

If you would like to know more about how Protected Trust Services works for our customers please click here.